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IT Management Solutions

ICterra has been providing consulting services for 15+ in Service Mangement, IT Automation and monitoring.
Since 2013 ICterra has competed BMC Solution certifications and become certified reseller and support partner.

Service Management

Remedy Service Management

Embedded ITIL® v3 processes, with best practice reports and KPIs, available out-of-the-box

Incident & Problem Management:
Knowledge Management
Change Management
Release Management
Asset Management
Configuration Management (CMDB)
Service Request Management

Service Level Management

Discovery

Automates asset discovery and application dependency mapping to build a holistic view of all your data center assets, multi-cloud services, and their relationships

BMC CMDB

Enriches ecosystem workflow with a business aware, single source of reference for your assets and services

BMC Helix

SaaS offering delivering cognitive service management that is fast, accurate, and cost-effective, across multi-cloud, multi-device, and multi-channel environments

Cognitive capabilities embedded across the service management portfolio improve the accuracy and speed of service ticket resolution

Service Optimization

TrueSight Operations Management

Delivers end-to-end performance monitoring and event management.
Monitor applications, infrastructure, and middleware together
Uses AIOps to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can focus on the most business-critical issues

TrueSight Capacity Optimization

Aligns IT resources with service demands, optimizing resource usage and reducing costs
Simulates the impact of IT system configuration and resource changes

TrueSight Server Automation

Quickly and securely provision, configure, patch, and maintain physical, virtual, and cloud servers
Combine with TrueSight Vulnerability Management to link vulnerabilities to identified patches and create a remediation plan
Integrate role-based access control, pre-configured policies for CIS, DISA, HIPAA, PCI, SOX, NIST, and SCAP, documentation, and remediation

TrueSight Network Automation

Accelerate reliable network configuration changes to increase agility, reduce costs, and lock down security
Perform scan-less detection of vulnerabilities. Combine with TrueSight Vulnerability Management to enhance visibility and respond to threats across servers
and networks
Drive fast configuration changes across thousands of network devices with automated roll-back and change tracking

TrueSight Orchestration

Coordinates workflows across applications, platforms, and tools to automate critical IT processes
Get thousands of pre-built workflows that deliver fast time to value and adapt when your business changes